About Us
Welcome to our family run business which was established in 1983 by the Tinmouth family and was taken over by my family the Scott family in 2017,
I (Marie) have been with HCS since 1998.
As well as sharpening blades and scissors, repairing clippers, trimmers and shearers, we also stock a wide variety of clippers, blades,
dog grooming products, oils and shampoos.
Our highly experienced engineers have 65 years between them and are only a telephone call away if customers need help or advice.
We stock Lister, Heiniger, Liveryman, Liscop, Wolseley, Hauptner, Aesculap, Wahl, and Kerbl products.
We also stock most clipper parts ie. Tension Sets, Condensers, Motors, PCB's etc. for Lister, Liveryman, Liscop, Wolseley, Hauptner, Aesculap, Masterclip, Wahl and Kerbl.
We now offer a new service sharpening knives, chisels, axes, garden equipment ie lawn mower blades, secateurs and garden shears.
(Drop off and collect only for the knives and garden equipment, (please telephone to check prior to bring them in).
Images of our blade lapping machine and knife sharpener above.
We are not very photogenic, so no photos of the staff :)
Here is a photo of our mascot Bonnie
Additional Information
WE ARE VERY BUSY AT PRESENT WHICH IS LOVELY, HOWEVER PLEASE BE PATIENT AS WE ARE TRYING OUR BEST TO MAKE TELEPHONE CALLS FOR PAYMENT TO ENABLE US TO DESPATCH GOODS AND PROCESS QUOTES ETC. AS WELL AS DOING THE NECESSARY EVERYDAY WORK.
WE ALSO HAVE A QUEUING SYSTEM IN PLACE. SORRY FOR ANY INCONVENIENCE.
THANK YOU FOR YOUR UNDERSTANDING
Delivery information
Don't believe fake "lost package" SMS that requires payment.
We only use Royal Mail and Parcelforce and they will never contact you for payment for additional charges for postage, if anyone contacts you in this way please report this to either ourselves or GOV.UK as it is a scam.
We usually aim to turnaround sharpened blades and scissors within 48 hours of receipt and service/repairs of mains operated machines within Five working days of receipt (delivery time is extra).
Rechargeable machines can take up to Three weeks, this depends on the make of clipper/trimmer and if we have a high volume.
Please save time by enclosing your charger with the clipper.
Please check your order against the delivery note or invoice within Seven days of receipt, we must be notified of any discrepancies within this time, Thank you.
Rechargeable clippers (Please enclose your battery and charger with rechargeable clippers or trimmers to avoid delays).
All new products are shipped on a 24 hour service via Parcelforce (Highlands 48 hrs.) small packages are sent via Royal Mail uninsured and are not guaranteed next day. Recorded or Special delivery can be requested at an extra cost. Please enquire regarding postage charges
which are to be calculated at the time of ordering.
New products ie. Replacement blades, new clippers, shampoos etc. may incur a delivery charge depending on where they are to be delivered to and the quantity/cost of goods.
For next day delivery on new products please place your order before 1.00 pm.
Local customers can drop off and pick up their goods at our premises which is located outside of North Shields, we have a queuing system in place for repairs and sharpening.
Prices are subject to change, please double check when ordering.
Returns/Warranties
If you believe your clipper purchased from HCS Services Ltd is under warranty please contact us first, we may be able to help with the problem you are having over the telephone by answering a few troubleshooting questions, it could be that the overload is out and needs to be discussed as to why this has happened, it may be lack of oil, or incorrect oil, over tensioning, blocked filters or hair under the tension device stopping the tension working correctly.
Most of our suppliers request that if the troubleshooting information given does not appear to be the problem then you are to contact them for more information of how to return the clipper to them direct (not to HCS Services).
Returning unrepaired equipment
A charge of £7.95 + vat plus delivery of £12.00 + vat is charged if the item is reassembled.
If the item is returned in a dismantled state there is a small fee of £4.00 + vat plus delivery of £12.00 + vat.
We can also dispose of the item FOC
Please enquire for costs of postage to Scottish Highlands etc.
Policies
We comply with the data protection act and the modern slavery act. We also aim to recycle as much packaging as possible and use sustainable boxes for the return of your blades.
Packaging your blades and clippers
Please make sure your blades are wrapped securely to avoid damage, please do not use tape or cable ties to wrap them together.
Do not leave blades on the clipper if you are packaging them in a cardboard box, they can poke out of the box and the blades or the head of the clipper can then be damaged. It is fine if they are in their carry case and then enclosed in a cardboard box.
Make a note of what you are sending and enclose your return details, ie. Name, address, telephone number and email address.
A free quotation for repairs can be requested by ticking the box on your paperwork before we go ahead.
We no longer have a blade/repair form on the website, however you can email us on sales@hcsservices.co.uk or go to contacts and request a form, alternatively you can enclose with your order a note/letter showing your name, address, telephone number and email address. Please make a brief note stating what is enclosed and if you have any specific requirements please state this, ie. if you would like a quotation or if you would like us to ring for payment details. Thank you
We look forward to being of service to you.
Thank you,
Marie Scott-Director
HCS Services Ltd
Unit 23D Oak Road
West Chirton North Industrial Estate
North Shields
NE29 8SF